Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have issues with your order, contact us at firstname.lastname@example.org with the following:
- Your Order Number
- Description of your issue
- Image(s) of the damaged/incorrect product
If your request is approved, we’ll send you a replacement product or a refund depending on the situation.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.